Privacy Policy

1. Introduction

This privacy policy applies to all services offered by Solenne Impact Publishing (www.eviesolenne.com). We value the protection of your personal data and handle the information you provide with care. Solenne Impact Publishing complies with the requirements of the General Data Protection Regulation (GDPR) and its implementation laws, such as the Dutch GDPR Implementation Act (UAVG).

 

2. Processing of Personal Data

Solenne Impact Publishing (www.eviesolenne.com) processes personal data strictly in accordance with the GDPR. We collect and process personal data for the following purposes:

• Fulfilling agreements and providing services such as the sale and delivery of books (both physical and digital), access to online training, and participation in events.

• Complying with legal obligations, including tax and administrative requirements.

• Contacting customers and participants for order processing, providing information about purchased products and services, and customer support.

• Sending newsletters and marketing communications, if you have explicitly consented.

• Analyzing and improving our website and services based on our legitimate interest.

The personal data we may process includes:

• First and last name

• Address details (for billing and delivery of physical products)

• Email address

• Phone number

• Payment information (we do not process credit card data ourselves; this is handled through secure payment providers)

• Purchase history (e.g., which books, training, or events you purchased)

• Data about your website behavior (via cookies—see Section 8)

 

3. Legal Grounds for Processing

We process personal data based on the following legal grounds:

• Consent: For sending our newsletter. You may withdraw your consent at any time.

• Contract necessity: To process your purchases and deliver the books, training, or event tickets.

• Legal obligation: For example, to maintain a proper accounting system for tax purposes.

• Legitimate interest: Such as improving services, securing the website, or promoting similar services (unless you object).

 

4. Data Security

Solenne Impact Publishing (www.eviesolenne.com) takes appropriate technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, disclosure, or alteration.

In the event of a data breach, we will notify the Dutch Data Protection Authority and affected individuals when legally required.

 

5. Sharing Data with Third Parties

Your personal data will only be shared with third parties when necessary for executing an agreement, complying with legal obligations, or serving our legitimate interest. This may include:

• Payment providers: To process payments

• Shipping services: For delivery of physical books

• External platforms and service providers: For facilitating online training and events (e.g., video conferencing or event registration platforms)

• IT service providers: For website and systems hosting and maintenance

• Accountants: For financial administration

We ensure these third parties process your data securely and confidentially and that they comply with the GDPR through data processing agreements. Where applicable, we refer you to the privacy policies of these external providers for more details on their data handling.

 

6. Data Retention

Solenne Impact Publishing (www.eviesolenne.com) does not retain your personal data longer than necessary for the purposes for which it was collected or as required by law.

• Financial records are kept for the legally mandated period (usually 7 years).

• Newsletter data is retained until you withdraw your consent or opt out.

• Service-related data is retained as long as the service is active or warranty terms apply.

• Website behavior data (via cookies) is kept according to each cookie’s specific retention period (see Section 8).

After these periods, your data will be securely deleted or anonymized.

 

 

7. Your Rights

You have the following rights concerning your personal data:

• Right of access: To know what data we process about you.

• Right to rectification: To correct inaccurate or incomplete data.

• Right to erasure: To have your data deleted (“right to be forgotten”), under certain conditions.

• Right to restriction: To restrict processing, under certain conditions.

• Right to data portability: To receive your data in a structured, commonly used, machine-readable format and transfer it to another controller.

• Right to object: To object to the processing of your data, for example in the case of direct marketing.

• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time, without affecting the lawfulness of prior processing.

To exercise your rights, contact us using the details below.

 

8. Cookies

Solenne Impact Publishing (www.eviesolenne.com) uses functional and analytical cookies to ensure the proper functioning of the website and to enhance user experience.

• Functional cookies: Required for core website functionality (e.g., login status, shopping cart).

• Analytical cookies: Used to analyze visitor behavior and optimize the website, via anonymized data from services like Google Analytics. We have a processing agreement with Google and IP addresses are anonymized.

You can disable or manage cookies in your browser settings. Note that disabling cookies may affect site functionality.

 

9. Contact Information

For questions about this privacy policy or how we process your data, contact:

Solenne Impact Publishing
Website: www.eviesolenne.com
Email: info@eviesolenne.com

KVK number: 94136513

The Netherlands

 

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Dutch Data Protection Authority.

 

 

10. Children’s Privacy

Our website and services are not intended for persons under 16. We do not knowingly collect personal data from minors without parental or guardian consent. If you believe we have collected such data without consent, please contact us so we can remove it.

 

11. Changes to This Privacy Policy

This privacy policy may be updated from time to time. Any changes will be published on this page. For significant changes, we will notify you via our website or, where relevant, by email. We recommend checking this page regularly to stay informed about our current privacy practices.